Miles Mediation

a better solution

Miles Mediation is a Wicklow based mediation service founded by Mary Miles. We provide expert and affordable services in the areas of mediation and conflict resolution.

Why Mediation?

Save Time - Mediation can resolve a dispute more speedily than protracted court proceedings.
Save Money - Mediation is more cost effective than contested court proceedings.
Reduce Stress - Mediation involves significantly less stress for the parties and their families than going to court.
Take Control - Parties control the process and any outcome that is achieved. More flexible outcomes can be achieved than would be available in court.
Preserve Relationships - Mediation avoids polarising the parties in conflict. The process assists the individuals to find ways to communicate and to resolve ongoing issues in a positive way.

For more information or for a FREE first consultation please contact us in confidence.

Certified Member of the Mediators' Institute of Ireland (MII)


About Mary

Let me introduce myself



Mary practiced as a solicitor in both commercial practice and with the Legal Aid Board before training as a mediator. She is therefore very familiar with the difficulties and inadequacies of the court system. She has years of experience working with conflict and is a strong advocate of mediation as an alternative to court. 

Mary is a Certified Member of the Mediators' Institute of Ireland (MII) and practices mediation full time. In addition to running her own practice she also works as an external mediator for the Financial Services and Pensions Ombudsman, is an active volunteer mediator for Community Law and Mediation in both Wicklow and Dublin and lectures on the Law Society of Ireland's Diploma in Mediator Training course.

Mary Miles - Miles Mediation

Qualifications and Accreditation

Mary graduated from Trinity College in 2003 with a First Class Honours Degree. After completing a Postgrad in 2004, Mary began her professional training and qualified as a solicitor in 2008. While practicing with A&L Goodbody Solicitors and the Legal Aid Board she completed a Law Society Diploma in Property Law (2008) and a Law Society Diploma in Family Law (2011).

She qualified as a Mediator in 2015 and is a member of the Mediators’ Institute of Ireland.

Mediators' Institute of Ireland

Mary is a Certified Mediator with the Mediators Institute of Ireland (MII). To be an on-going member of this institute, Mary is required to work according to their high ethical standards and to meet their stringent continuing professional development requirements. The institute is the only professional body for mediators, both north and south of the border, and it operates a grievance procedure through which members of the public can make complaints about a mediator.

The Mediation Process

What is mediation?

Mediation is a voluntary process of conflict resolution. It allows the parties in dispute the opportunity to discuss and resolve their issues in a confidential and safe environment.

Why mediation is better than court

  • Mediation is the least costly and the most efficient of all forms of conflict resolution. It is proven to be more effective than arbitration or litigation.
  • It is less confrontational and more collaborative than litigation.
  • Mediation reduces the stress and conflict for the parties involved in a dispute. It prevents the polarization of each of the parties’ positions and the entrenchment of their views, which can often lead to an increase in bitterness and antagonism between the parties.
  • Both parties in dispute are given responsibility for negotiating their own agreement, without imposition from a third party such as a judge, an arbitrator or an adjudicator.
  • The risks in employing mediation are low and the potential for a successful outcome is high.
  • Mediation can be entered into without the parties jeopardising their other dispute resolution options and people are free to choose to withdraw from mediation at any stage of the process.

Steps involved in a mediation

Step 1. Initial contact

The mediator can be contacted by a solicitor, employer or directly by one or both of the disputants. The mediator then makes contact with each of the parties in dispute and sends them documentation explaining the mediation process.

Step 2. Agreement to Mediate

If the parties agree to engage in mediation they will both be required to sign the Agreement to Mediate document. This lists the rules for engaging in the mediation process. The mediator then organises the practical arrangements for meeting the parties including the venue, dates and times of the sessions. The mediator will usually request relevant documentation from the parties at this point. For example, in the case of a separating couple this documentation would include information necessary to complete a Statement of Financial Affairs. In the case of an employment dispute, the documentation may include the employers’ policies, their grievance and disciplinary procedures in this area and the letters of complaint sent to management by the complainant.

Step 3. Separate Meetings

The mediator will usually meet the parties separately to answer any questions. The mediator uses this private and confidential time with the parties to hear about the dispute and to facilitate the parties to focus clearly on the issues and interests they need to bring to the mediation.

Step 4. Joint Session

A joint session bringing the parties together will then take place. Separate sessions may need to occur during the joint mediation process (caucusing). These may be necessary if the mediator wishes to discuss an issue with one, or both of the parties in private.

Step 5. Agreement

When agreement has been reached, this agreement will be signed by each of the parties. The content of the agreement is confidential to each of the parties and to the mediator, unless all of the parties agree to the contrary. The parties may choose to bring this agreement to each of their solicitors.


What can I do for you



It is widely accepted that mediation is the most efficient way of dealing with business disputes.In a commercial mediation the mediator seeks to help the parties to reach a mutually acceptable negotiated agreement. The process usually involves some level of prepariation and briefing by the parties in advance.  The mediation will generally last a day and is attended by a  key decision maker for each party as well as legal advisors and relevant experts (if required). The process is voluntary and either party can withdraw at any time. However, if a settlement is reached it is legally binding.

At Miles Mediation, we will provide an independent and neutral voice to assist the parties in reaching an agreement through a collaborative process.


Workplace mediation is an effective and economical way of resolving workplace disputes.

What sort of workplace disputes are suitable for mediation?

  • interpersonal disputes

  • performance issues

  • allegations of bullying or harassment

  • difficulties arising from organisational change

  • intercultural issues

Mediation will provide a confidential and safe environment for the parties to air their issues and concerns and to explore how their needs can be addressed, while protecting the valuable working relationship.

Miles Mediation Blog


Latest blog articles



If you wish to find out more about the services offered by Miles Mediation or for a FREE first consultation please contact us in confidence. We will reply to you as soon as we can.